You agree that you are the legal owner of the product, all the interests and the
titles of the product lodge on you.
You agree that the ownership of the product(s) will pass on to us once we receive
the product, confirm that the product matches the make, model and terms and
conditions of the sell order and make the payment to you as per the option selected
The condition of the product should be appropriately and correctly mentioned in the
application form filled by you at the time of placing the sell order.
The product shall be deemed to be in working condition and should meet the below
The device should be capable of power ON/OFF.
The device should be fully functional.
The screen should be working and intact there should not be bleeding display.
Battery should be properly working.
The product should not be broken or crushed.
Speakers, microphones and other sensors are properly working.
Camera and flash are in working condition.
Mobile network connectivity is working properly.
You agree to ensure that the SIM card of the product is removed before sending it to
us. We shall not be liable for any charges or costs incurred in the event that a SIM
card is sent with a product. You shall continue to be responsible for such charges.
Further, you agree that any SIM cards received by us shall be non-returnable agree
to ensure that the SIM card of the product is removed before sending it to us.
If the product is specified as under Warranty, it should be valid in India and
serviceable by the Manufacturer/Manufacturer’s authorized representative in India.
Any documents required to avail of this service should be provided along with the
Packaging and Shipping
Packing: It is the sole responsibility of the user that the package is securely
packaged. We will not be liable for any damage in-transit due to improper packing.
Contents of the package: The package should contain the product as specified by the
user including all accessories offered. In case there is a discrepancy in the
contents, we shall have the option to modify/accept or cancel the order.
Shipping: Based on your location, shipping option will be offered as either Free
Pickup or User selected courier. In case of free pickup, our courier partner will
come and collect the sealed package.
Lost or Stolen Mobile Phones
Selling a phone or device which you do not own may amount to a criminal offence.
Mobile Exchanger only buys phones that have a valid IMEI number. It is your
responsibility to ensure Mobile Exchanger does not receive phones that are lost or
stolen. Phones associated with such account will be returned subject to the
provisions of the Returns section Those reported lost or will attempt to deliver to
the authorities or the rightful owners rather than to you, and the Quote will be
If we have paid you for a phone that you have sold to us and subsequently there is
an issue regarding the ownership of the phone, you will immediately reimburse us. If
Mobile Exchanger is ever penalized or fined or suffers any loss or damages because a
phone you offered to sell was not yours to sell, then you will reimburse Mobile
Exchanger for all costs incurred, including legal fees.
If at any point of time there are issues about ownership of a phone sold to us, you
agree to co-operate with us fully with a view to resolving the issues and liable for
any issues arising.
We may disclose seller details to the Police or other authorized bodies for the
purpose of investigating or preventing a crime. By entering into this contract you
agree to us supplying data to the police or other authorized bodies for the purpose
of the prevention and detection of crime, arrest and prosecution of offenders or for
the recovery of stolen property.
After mentioning the condition of the phone, we provide a quote. Only if you are
willing with the price quoted you have to choose your preferred payment method
.Please note that this payment option cannot be changed once the sell order is
placed. If Mobile Exchanger determines that the device meets the condition that you
had mentioned in the sales order and if there is no violation in the terms mentioned
Mobile Exchanger will initiate the payment.
Bank Transfer payments can only be made into the account that that has been provide
by you while confirming the sell order. It will not be possible to recall or reissue
bank transfer payments once they have been made. So request you to provide bank
Once the payment has been completed either online or through our authorized
personnel or service partner, the said transaction cannot be reversed. We will not
be in a position to return the device due to any reasons/issues.
You hereby indemnify and hold harmless with respect to any and all liabilities,
claims, causes of action, injuries, costs, attorney’s fees, losses, and/or damages
of any kind or character directly or indirectly arising out of matters relating in
any way to this Agreement and your transactions with Mobile Exchanger.
Suspension and Termination
We may issue a warning or temporarily suspend, indefinitely suspend or terminate
your account or any of your sales if (i) you breach this User Agreement, (ii) you
provide false information or we are unable to verify or authenticate any information
you provide to us, (iii) you infringe the intellectual property rights of others, or
(iv) you engage in any act of collusion or price manipulation.
You agree to comply with all applicable laws, statutes, ordinances, regulations, and
payment of applicable taxes regarding your use of our service and your sale of any
This User Agreement and your setting up of an account in no way constitute or give
rise to a partnership joint venture, or other relationship between the parties.
Events Outside Of Our Control
We will not be liable or responsible for any failure to perform, or delay in
performance of, any of our obligations under a contract that is caused by events
outside our reasonable control or due to our compliance with any applicable laws or
Choice of Law and Venue
This Agreement will be governed by the law of India. Any disputes arising out of the
Agreement will be brought in the courts of Surat.
If you have any questions about this Agreement, please contact us filling this
contact form .